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Back in 2010, the voice on the other end of the phone was about to share a dental industry statistic I would never forget. Linda Miles, CSP, CMC, the legendary dental consultant and speaker who had become a dear friend and mentor, rather nonchalantly shared in her fun West Virginia accent, “You know, Bob, we have a 75% failure rate in having associate dentists stay for longer than a year.” My jaw hit the floor. I asked her if anyone knew the reason why, and she calmly replied, “No. We’ve just accepted that’s the way it is.” This conversation was the start of Hiring Pros – even though it would take another 12 years before DPP was officially launched as a company.

Dentistry found me back in 2008 after having been in healthcare for the past 10 years, most recently serving as a hospital and surgical center CEO. Prior to climbing into healthcare, I had been an operations director for 2 mid-cap companies. Those roles encompassed hiring hundreds of team members from entry-level up to executive positions. In healthcare I’d recruited physicians. Never had I heard of such a low success rate for placing a new executive level hire. Associate medical doctors don’t even fail at this level.

Using my experience in hiring, and deep love for solving chronic problems, the journey began to determine why dentistry was afflicted with this dynamic – and what could be done about it. Drawing upon years of experience with hiring outside of dentistry, and then seeing what made dentistry so unique, a set of solutions came into focus. These solutions were then employed, refined, and used very successfully for my practice management clients over the next 10 years — until Hiring Pros was born to take these practice and life changing solutions throughout dentistry. Bryton Nield and I partnered up in late 2021 to make these solutions available throughout the industry, while constantly refining them further and further. We’ve brought on excellent team members and the idea, born during a phone call, has grown to an extent I never would have dreamed of.